647 291 3208

Delivery and Returns/Refunds

DELIVERY INFORMATION

Shipping costs within Canada are $10.00 - Items are shipped with Xpresspost and your tracking # will be sent to you once the item has been shipped out.  

Shipping costs to the U.S. are $20.00 - Items are shipped with Fed Ex and your tracking # will be sent to you once the item has been shipped out.

International shipment charges are dependent on where you are located.  Please contact us if you are interested in purchasing an item and we will let you know how much shipping charges will be.  

Each piece ordered is specially made just for you.  As a result most items will be delivered within 2-3 weeks of when the order was placed.  Some items require 4-6 weeks.  Once you have placed your order we will contact you with the approximate timeline. 

If you need a piece for a specific date we will always do our best to accommodate you. Please just add a little note when checking out.  If you are really feeling the crunch please feel free to give us a call at 647 291 3208.


RETURNS/REFUNDS

If you are for any reason not entirely satisfied with your purchase

We are happy to offer a 14 day full refund and exchange policy.

Our terms are:

To arrange a return please email info@kathrynrebecca.com:

·       your name and address

·       the product you are returning and the reason for return

·       whether you require a refund or exchange/replacement

We will then advise on how to proceed with the return.

All products to be returned must be carefully re-packaged in their original packaging and be in  unworn condition. We will not exchange items that have been worn, do not have their original packaging or show obvious signs of abuse. In this case, the goods will be returned to the buyer at their own cost.

Please note, returning the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures the value of the item. We cannot be held responsible for returns lost in transit. If you would like some suggestions on who to send the package with please contact us at info@kathrynrebecca.com.  

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your mailing costs will not be refunded unless the item you received was sent by mistake or was damaged (we must be informed of any errors and/or damages within 7 days of receipt).

Excluded from our refund policy are:      

·       any piece which was custom made for you and/or customized for you.  Although all Kathryn Rebecca pieces are made to order any piece that is not listed as an option under our products is considered a custom order.        

Please keep in mind, when it comes to Rings, it is the customer’s responsibility to ensure that they have ordered the correct size. We are happy to re-size rings that have been mistakenly ordered in the wrong size, but this will be subject to a charge dependent on the work involved.

Your refund will be issued by the same method that you paid within 28 days of receipt of receiving the return.

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